Today’s announcement that high street music chain HMV is
going into administration is sad news for anyone who’s spent too many hours
browsing their aisles of discs, but it isn’t a surprise. This is the
culmination of a process that’s been in motion for the best part of a decade. High
street vendors have, as we all know, been unable to compete with online prices
or to integrate digital media into their shop floor operations. That problem
has claimed the scalps of Tower, Zavvi (formerly Virgin) and now HMV, which
remained only because it was the biggest player to begin with.
I personally have mixed feelings about their apparent
demise. I began as a wide eyed shopper, astounded at the range I discovered in
the basement classical department at their flagship Oxford Circus store. One
Christmas, I took a job there, in that same department, and carried on for the
best part of a year, growing to dislike the organisation more and more. Even
then, in 2006, the company was taking ever more desperate steps to increase
sales, but they never extended to protecting their most valuable resource:
their knowledgeable staff. Staff turnover was astonishing, with few making it
past a year. Compounding this was the lack of communication with those running
the operation. As shop floor workers, we could all see areas that failed, but
had no way of transmitting that information back to the higher levels.
I’m sure what I describe is no different from many other
large organisations are run. HMV was the last giant of its sector, though, and
the irony is that if their shops vanish, little will be left other than the independent
stores they sought to outdo in the first place.